Bushwick Kitchen Startup Journey — Customer Service RSS

The Ugly Side of Customer Service

One Startup. No Secrets. Start at the beginning. Warning: We’re about to talk trash. In the spirit of transparency, which is the point of this startup journey blog, this post is going to cover (a select few of) our customers. We love our customers. We really do. But as anyone who has ever dealt with customer service knows, there are always the few who will drive you absolutely crazy. Admitting this goes against the golden rule of customer service: “The Customer is Always Right”. But we hope you’ll forgive our rudeness for just a moment while we expose one of the most important aspects of running a business. Onward. If you’re anything like us, your first months in business were smooth sailing...

Continue reading